# Paid Memberships Pro: Email the Admin When a Member Cancels

> Emails you right away when a member cancels their membership, with the level they left, so you can ask why or offer help.

- Type: PHP
- Runs: Run everywhere
- Category: [Memberships](https://wpide.com/library/category/memberships/)
- Tags: pmpro, cancellation, email
- Author: WPIDE Team
- Installs: 0
- Updated: 2026-10-28
- Page: https://wpide.com/library/pmpro-notify-admin-cancellation/

## Code

```php
if ( ! function_exists( 'pmpro_getLevel' ) ) {
    return;
}

add_action( 'pmpro_after_change_membership_level', function ( $level_id, $user_id, $cancel_level ) {
    if ( 0 !== (int) $level_id || empty( $cancel_level ) ) {
        return;
    }

    $user  = get_userdata( $user_id );
    $level = pmpro_getLevel( is_object( $cancel_level ) ? $cancel_level->id : $cancel_level );

    if ( ! $user ) {
        return;
    }

    wp_mail(
        get_option( 'admin_email' ),
        sprintf( 'Cancellation: %s', $user->display_name ),
        sprintf( "%s (%s) cancelled their \"%s\" membership on %s.", $user->display_name, $user->user_email, $level ? $level->name : 'membership', wp_date( get_option( 'date_format' ) ) )
    );
}, 10, 3 );
```

## Notes

Only cancellations are reported (moving to level 0), not upgrades or downgrades between levels.

## How to use it

Install the free WPIDE plugin (https://wordpress.org/plugins/wpide/), find "Paid Memberships Pro: Email the Admin When a Member Cancels" in its snippet library and add it in one click; or create a new PHP snippet in WPIDE (or any code snippets plugin) and paste the code above. More snippets: https://wpide.com/library/