# Help and Contact Box in Customer Emails

> Adds a short "Questions about your order?" box with your phone number and email to the bottom of customer order emails.

- Type: PHP
- Runs: Run everywhere
- Category: [WooCommerce](https://wpide.com/library/category/woocommerce/)
- Requires: WooCommerce
- Tags: woocommerce, email, support, customers
- Author: WPIDE Team
- Installs: 0
- Updated: 2026-10-28
- Page: https://wpide.com/library/woo-email-help-box/

## Code

```php
$wpide_email_help = array(
    'title' => 'Questions about your order?',
    'text'  => 'Just reply to this email or call us on 020 7946 0000 (Mon to Fri, 9am to 5pm).',
);

add_action( 'woocommerce_email_customer_details', function ( $order, $sent_to_admin, $plain_text ) use ( $wpide_email_help ) {
    if ( $sent_to_admin ) {
        return;
    }

    if ( $plain_text ) {
        echo "\n" . esc_html( $wpide_email_help['title'] ) . "\n" . esc_html( $wpide_email_help['text'] ) . "\n";
        return;
    }

    printf( '<div style="margin:24px 0 0;padding:16px;background:#f6f7f7;border-radius:4px"><strong>%1$s</strong><br>%2$s</div>', esc_html( $wpide_email_help['title'] ), esc_html( $wpide_email_help['text'] ) );
}, 30, 3 );
```

## Notes

Edit the text and contact details at the top; emails sent to the shop are left unchanged.

## How to use it

Install the free WPIDE plugin (https://wordpress.org/plugins/wpide/), find "Help and Contact Box in Customer Emails" in its snippet library and add it in one click; or create a new PHP snippet in WPIDE (or any code snippets plugin) and paste the code above. More snippets: https://wpide.com/library/